Enhancement Series 2: Essential Skills (Active Listening, Therapeutic Presence, Professional Ethics and Communication)

Lesson 2A: Active Listening, Therapeutic Presence (Workshop)

This workshop delves into active listening and therapeutic presence. Active listening involves fully concentrating, understanding, responding, and remembering what is said, crucial in fields like healthcare and counseling. Participants will engage in exercises such as role-playing and discussions to enhance their listening skills and overcome barriers. The workshop also covers therapeutic presence, which is being fully engaged with a client to foster trust and safety. Techniques to develop this include mindfulness, body language awareness, and empathetic engagement. Attendees will leave with practical tools to apply these skills professionally.

Lesson 2B: Professional Ethics and Communication (Common Customer Questions)

This lesson examines the role of ethics in professional communication, focusing on honesty, transparency, and respect. Participants will discuss ethical dilemmas in customer interactions, covering topics like confidentiality and informed consent. Attendees will practice responding to common customer questions emphasizing ethical and effective communication. By analyzing…